From jonathan at jabwebsolutions.co.uk Mon Aug 7 09:54:31 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Our New Website Message-ID: <44D6FFC7.7060902@jabwebsolutions.co.uk> ** Our New Website To celebrate our second birthday, as well as fifteen years of the World Wide Web, we are proud to announce the launch of our new website. Sporting a complete re-design, from top-to-bottom, we hope our new website will be easier and more straight forward to use. Some of the improvements include * Fresh, new, font-page with simplified layout of information. * Improved information and navigation across the site (including in our Support Center). * More information about us and our systems. * Detailed information now available about each feature available with our packages. * Much-improved 'Print Article' option for each Knowledgebase Article. * and much more... If you have any comments or questions about our site, please contact us. We'd love to hear from you! -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ From jonathan at jabwebsolutions.co.uk Tue Aug 15 17:42:08 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Web Server Updates Message-ID: <44E1F960.5060102@jabwebsolutions.co.uk> ** Web Server Updates We will be performing a range of updates across all our servers this Sunday evening at around 22:00. All updates across all servers should be completed by 24:00. For the following servers: * alpha.jabservers.co.uk; * beta.jabservers.co.uk; and * gamma.jabservers.co.uk, we will be upgrading SpamAssassin and vixie-cron, together with some general library updates. There will also be some updates within Plesk, including the Application Vault. We will need to restart the e-mail and cron services for these updates to take effect. No server will be rebooted and downtime for the individual servers should be no more than about 30 seconds. For our reseller server: * beta.jabservers.co.uk, there will also updates larger updates to Plesk, as well as a minor update to PHP. Finally, for the servers: * mxlinux.com (or mxlinux2.com); and * mxserver.org (or mxpremier.com), we will be updating Apache, PHP and OpenSSH. These services will need to be restarted for the updates to take effect. Again, neither server will need to be rebooted. If you have any further question about these updates, please contact us. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ From jonathan at jabwebsolutions.co.uk Wed Aug 16 14:33:33 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] PC Pro Awards 2006 (Nomination - Cast Your Vote Today) Message-ID: <44E31EAD.7000207@jabwebsolutions.co.uk> ** PC Pro Awards 2006 (Nomination - Cast Your Vote Today) JAB Web Solutions is proud to announce to it's valued customers that we have been nominated under the Web Host category of the PC Pro Service and Reliability Awards for 2006. Although excited at the nomination, we are humbled at the response shown in the survey by our customers so far, having reached the required level for a nomination. We would therefore like to extend a big thank you to all those who have voted so far. As the largest satisfaction survey in the industry, the PC Pro Awards are also the most vigorous, and therefore most coveted. Last year, 20,123 completed the survey, answering over 1 million questions in total - the biggest response in their nine-year history. Help us make this the biggest survey ever and let PC Pro know what you think of us - both good and bad! Cast your vote today! http://www.pcpro.co.uk/awards (Survey closes 2nd October 2006) -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ From jonathan at jabwebsolutions.co.uk Fri Aug 18 22:19:43 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Server Hacked Message-ID: <44E62EEF.5030600@jabwebsolutions.co.uk> ** Server Hacked Approximately 15 minutes ago, our server, alpha.jabservers.co.uk (also known as one.jabwebservers.co.uk) was hacked, with a script replacing all index.php files under the directory were the websites were stored. This has not affected our backup of all the domains, and, as a result we have disabled the web server (but no other services) while we backup all current domains and restore them from their backup. This backup was completed at around 4am this morning. Therefore, any changes since them may be overwritten. In the mean time, please accept our apologies for this outage while we work as fast as possible to resolve the situation. If you have any questions about this, please e-mail me or contact me on the phone numbers below. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3289 bytes Desc: S/MIME Cryptographic Signature Url : http://lists.jabwebsolutions.co.uk/pipermail/support-list/attachments/20060818/65dd0dd5/smime.bin From jonathan at jabwebsolutions.co.uk Fri Aug 18 23:59:45 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] System Restored Message-ID: <44E64661.1010309@jabwebsolutions.co.uk> ** System Restored We have completed the restore of the site backups onto alpha.jabservers.co.uk. All sites should now be up and running again. Note that only the website files were altered, and hence restored. All other parts of the system, such as databases and e-mails remain unaffected. If you have any questions, please let me know. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ From jonathan at jabwebsolutions.co.uk Mon Aug 21 16:35:12 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Intermittent Connection Problems Message-ID: <44E9D2B0.4080605@jabwebsolutions.co.uk> ** Intermittent Connection Problems We are having problems with our connection which is affecting all non-TCP packages outgoing from our servers to some locations. This in effect prevents DNS queries, and as such prevents clients connecting to websites, etc. We are investigating the cause at the moment and will provide more details as and when we can. Visitors who have visited the site recently (say, within the last 12 hours) should still be able to connect to the sites and they have local, cached copies of the DNS (if they are on an affected address). This is only affecting new connections. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ From jonathan at jabwebsolutions.co.uk Mon Aug 21 17:10:31 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Intermittent Connection Problems Message-ID: <44E9DAF7.2040004@jabwebsolutions.co.uk> ** Intermittent Connection Problems We have just been informed of a peerage issue at Tiscalli in London which may be causing these problems. Although they do not provide our transit, they form part of the network within London where most of the Internet's data for the UK, USA and EU are exchanged. As a result, if incorrect information (or no information) is being given between transit providers, this may result in the problems we are seeing. We are continuing to work on resolving this issue as fast as we can. If you have any questions, please contact us. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3289 bytes Desc: S/MIME Cryptographic Signature Url : http://lists.jabwebsolutions.co.uk/pipermail/support-list/attachments/20060821/3d1412a7/smime.bin From jonathan at jabwebsolutions.co.uk Mon Aug 21 20:43:41 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Intermittent Connection Problems Message-ID: <44EA0CED.4010007@jabwebsolutions.co.uk> ** Intermittent Connection Problems Intermittent problems are still continuing. We have yet to receive an ETA from our suppliers, as Tiscali have yet to release one. However, we do believe that they are replacing some of their equipment. As such, there may be small periods of downtime for those not yet affected by the issues of this afternoon. We apologize for any inconvenience that this may cause and we are working to keep you up-to-date with the situation as best as we can. As always, if you have any questions, please contact us. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ From jonathan at jabwebsolutions.co.uk Mon Aug 21 23:05:02 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Intermittent Connection Problems (Resolved) Message-ID: <44EA2E0E.6040700@jabwebsolutions.co.uk> ** Intermittent Connection Problems (Resolved) Within the last 10-15 minutes it appears that the peering at Tiscali has returned to normal working service, and as such all services to those affected should be fully restored. We sincerely apologize for any inconvenience that you, our valued customers, may have experienced as a result of this incident. We will continue to investigate it's causes(es), as well as monitor the connection for any further issues. However, for the next few hours we believe it wise to treat the connection is not yet fully stable. Thank you for your patience, and f you have any questions regarding this, please let us know. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3289 bytes Desc: S/MIME Cryptographic Signature Url : http://lists.jabwebsolutions.co.uk/pipermail/support-list/attachments/20060821/7ff2b4e3/smime.bin From jonathan at jabwebsolutions.co.uk Tue Aug 22 10:32:15 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Intermittent Connection Problems Message-ID: <44EACF1F.6040705@jabwebsolutions.co.uk> ** Intermittent Connection Problems The routing problem seams to have occurred again - we are investigating and will contact you soon should we know anything more. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3289 bytes Desc: S/MIME Cryptographic Signature Url : http://lists.jabwebsolutions.co.uk/pipermail/support-list/attachments/20060822/e8696574/smime.bin From jonathan at jabwebsolutions.co.uk Tue Aug 22 12:18:19 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Intermittent Connection Problems (Resolved) Message-ID: <44EAE7FB.9010807@jabwebsolutions.co.uk> ** Intermittent Connection Problems (Resolved) Within the last 10-15 minutes it appears that the peering at Tiscali has returned to normal working service, and as such all services to those affected should be fully restored. We sincerely apologize for any inconvenience that you, our valued customers, may have again experienced as a result of this continuing incident. We will continue to investigate it's causes(es), as well as monitor the connection for any further issues. However, we will continue to treat the connection is not yet fully stable until be believe or have been told otherwise. Thank you for your patience, and if you have any questions regarding this, please let us know. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/ From jonathan at jabwebsolutions.co.uk Tue Aug 22 12:56:03 2006 From: jonathan at jabwebsolutions.co.uk (Jonathan Wright) Date: Mon Nov 19 03:48:43 2007 Subject: [jab-support] Network Communication Issues Message-ID: <44EAF0D3.9000801@jabwebsolutions.co.uk> ** Network Communication Issues Over the past 24 hours a number of our customers (together with their visitors and our servers) have experienced two periods of partial downtime due to an issue at the Tiscali peering house in London. The Tiscali peering house is one of the main nodes for the internet in London and acts as a point were different transit providers and ISPs can communicate and distribute their traffic to it's eventual destination. However, for these two periods there was a fault with the routing/communication of non TCP-based traffic (e.g. DNS or ICMP-based pings) between certain groups of IP addresses where the traffic was travelling from our servers to it's destination. Note that not all customers were affected by this ? the vast majority could continue access our servers as normal. We estimate that only 20% of connections were affected. Also, JAB Web Solutions do not use Tiscali as a transit provider ? this is a generic issue that has affected some communications further down our line. All services have now been restored after the second incident, however we have not yet had confirmation that the issue has been fully resolved and as such we treating the connection and not yet stable. As always we will continue to monitor our servers and the connection and inform you of any developments in the situation. If you have any further questions, please contact us at any time. -- Jonathan Wright -- Maintenance and Technical Director -- Keep up to date with all our latest news and information: Mailing Lists (http://www.jabwebsolutions.co.uk/lists) News RSS Feed (http://www.jabwebsolutions.co.uk/rss) -- Freephone: 0800 043 0 153 Fax: 0870 622 0 158 Direct: 02920 00 64 94 -- JAB Web Solutions Limited Suite 145 61 Wellfield Road Roath, Cardiff Mid-Glamorgan CF24 3DG -- This email and any files transmitted with it are confidential and intended solely for the above addressee. If you are not the named addressee you should not disseminate, distribute, copy or alter this email in any way or any form. Any views or opinions presented in this email are solely those of the author and might not represent those of JAB Web Solutions. Should any issue arise from this correspondence, contact the author for further details. Although JAB Web Solutions has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. -- Company Number: 5191094 VAT Number: 840666814 -- http://www.jabwebsolutions.co.uk/